Pizza Essentials Ltd is committed to protecting your privacy and handling your personal information fairly and lawfully.
This privacy policy explains how we collect, use, store and protect your personal data when you use our website, contact us, place an order, sign up to marketing, or otherwise interact with us.
1. Who we are
Pizza Essentials Ltd
Unit 22 Bessemer Park
Milkwood Road
Herne Hill
London SE24 0HG
Email: hello@pizzaessentials.com
For the purposes of UK data protection law, Pizza Essentials Ltd is the data controller of the personal data we collect from you through this website and related customer interactions.
2. The information we collect
We may collect and process the following personal data:
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your name
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your contact details, including email address, telephone number and delivery or billing address
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account information, if you create an account with us
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order and transaction details
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correspondence you send to us by email, contact form, phone, post or social media
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information you provide when entering a promotion, completing a survey, leaving a review or contacting customer services
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technical information about how you use our website, such as IP address, browser type, device information and website usage data
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cookie and similar technology data, where applicable
3. How we use your personal data
We may use your personal data to:
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provide products and services to you
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process and deliver your orders
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manage payments, refunds and customer service queries
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keep internal records
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improve our products, services and website
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respond to your enquiries or complaints
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send service messages relating to your orders or account
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send marketing communications where you have agreed to receive them, or where we are otherwise permitted by law to do so
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carry out research, analysis and website performance monitoring
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prevent fraud, protect our business and enforce our legal rights
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comply with legal and regulatory obligations
4. Our lawful bases for using your data
Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on:
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contract — where we need to use your data to process your order or provide a service to you
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legitimate interests — where we use your data to run and improve our business, respond to customers, protect our website, and understand how our services are used
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consent — where you have agreed to receive marketing emails or to the use of certain non-essential cookies
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legal obligation — where we need to keep or disclose information to comply with the law
5. Marketing
If you ask to receive marketing from us, we may send you emails about products, offers, updates or other information we think may be relevant to you.
You can stop receiving marketing emails at any time by:
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clicking the unsubscribe link in any marketing email; or
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contacting us at hello@pizzaessentials.com
We will not sell your personal data to third parties.
6. Who we share your data with
We may share your personal data with trusted third parties where necessary for running our business and providing our services, for example:
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website hosting and IT service providers
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payment service providers
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delivery and fulfilment partners
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email and marketing platform providers
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analytics providers
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professional advisers, insurers or legal advisers
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regulators, law enforcement or other authorities where required by law
We only share personal data where there is a lawful basis for doing so.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work properly, improve performance, understand how visitors use the site, and remember your preferences.
Some cookies are strictly necessary for the website to function. Others, such as analytics or advertising cookies, may only be used if you give consent where required by law. You can manage your cookie preferences through our cookie banner or your browser settings. UK PECR rules sit alongside the UK GDPR for cookies and electronic marketing.
8. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes we collected it for, including for legal, accounting, tax, regulatory, fraud-prevention and customer service reasons.
Retention periods may vary depending on the type of information and the reason we hold it.
9. Keeping your data secure
We are committed to keeping your personal data secure. We use appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
10. Links to other websites
Our website may contain links to other websites. Once you leave our site, we do not have control over the privacy practices of those websites. You should check the privacy notice of any external site you visit.
11. Your data protection rights
Under UK data protection law, you may have the right to:
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be informed about how your personal data is used
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request access to the personal data we hold about you
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request correction of inaccurate or incomplete personal data
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request erasure of your personal data in certain circumstances
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request restriction of processing in certain circumstances
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object to processing in certain circumstances
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request transfer of your data in certain circumstances
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withdraw consent at any time where we rely on consent
These rights are not absolute and may only apply in certain situations. The ICO lists these individual rights under the UK GDPR.
To exercise any of your rights, please contact us at:
hello@pizzaessentials.com
or write to:
Pizza Essentials Ltd
Unit 22 Bessemer Park
Milkwood Road
Herne Hill
London SE24 0HG
12. Complaints
If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK regulator for data protection matters.
13. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate we will notify you in other ways.
14. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact:
Pizza Essentials Ltd
Unit 22 Bessemer Park
Milkwood Road
Herne Hill
London SE24 0HG
hello@pizzaessentials.com